The terms and conditions below regulate the use of the FreshJealous Store Online localized on web address www.freshjealous.com

PRIVACY
The personal information that you send to freshjelous online will only be used in order to fulfill the undertakings freshjealous have, and to assure you the best service. Freshjealous Online will not let a third party see or use your personal details without your prior consent. You have the right to see your personal details upon request. If the information is incomplete or incorrect, you have the right to have the information corrected or deleted.

If you wish to end your subscription of information from FreshJelaous Online, please send an email to hello@freshjealous.com

FEEDBACK AND COMPLAINTS POLICY

We welcome any comments about our service, so that we can improve what we are doing. We aim to deal with any problems quickly and fairly. If you have reason to complain about our service, please email our Customer Services Team (hello@freshjealous.com) stating clearly that you are making a complaint. Our aim is to respond to your complaint within a few working days, either resolving the complaint, or with a timescale for resolution.

COOKIES
Cookies are used by the FreshJelaous Shop Online in order to improve your experience when browsing and using the website. The cookie identifies your computer and allows the site to remember your personal settings. FreshJealous Shop Online will not operate properly when cookies are disabled in your web browser.

DISCLAIMER

FreshJelaous Online’s ambition is for the website to always be up and running, however FreshJelaous Online cannot guarantee this.

FreshJelaous Online cannot guarantee that all the products shown are available at the time you place your order. In the event the product you ordered is no longer available, you will be contacted by e-mail shortly after placing your order.

PRICES

All prices in the FreshJelaous Online are stated in EUR. The price of each product is stated excluding shipping costs but including Portuguese VAT.

PRICE CHANGES

FreshJelaous Shop Online reserves the right to change prices of the products sold. The prices of the products will, during the time of placing an order, be valid throughout that specific process.

PAYMENT

FreshJelaous Online accepts payment by VISA / Mastercard (Unicre SA)/Apple pay. The full payment is charged when you finish your order. Credit card payment is made with our partner Paypal and Stripe. All transactions are encrypted and 100% secure.Online accepts payment by Paypal or via VISA / Mastercard (Unicre SA). The full payment is charged when you finish your order. Credit card payment is made with our partner Stripe. All transactions are encrypted and 100% secure.

SHIPPING CHARGES

Shipping charges will be added to your order. Please view the FreshJelaous Online shipping rates for information on your specific shipping charge.

CURRENCIES

FreshJelaous Online cannot be held responsible for any currency changes or currency exchange rates any bank may have when exchanging the EUR into any other currency.

UNCOLLECTED PACKAGES

FreshJealous Shop Online will not pay shipping costs for uncollected packages.

EXCHANGES, RETURNS AND REFUNDS

During 14 days from the delivery of your package you may request to exchange or return your order. You must return the FreshJealous products to the FreshJealous Shop Online in perfect condition. The FreshJealous products should not have been worn, used or washed. You must also return the original invoice.

FreshJealous Shop Online will not compensate for returned packages lost in the return shipping. Any shipping charges that may incur when returning the products are on your/customer responsibility.

To be refund please send us a email to hello@freshjealous.com with your order number and with your bank details.

CONTACT INFORMATION TO CUSTOMER SERVICE

If you have any questions please contact the customer service at hello@freshjealous.com